Terms and Conditions

Overview

This website, https://sovrasteam.com/, provides information, tools, and services related to professional cleaning and mobile detailing services. These services include carpet cleaning, upholstery cleaning, move-in and move-out cleaning, and professional mobile car detailing.

By accessing this website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you may not access the website or use any services.

These Terms apply to all users of the website, including visitors, customers, partners, and anyone accessing the content or services.

New features, services, or tools added to the website will also be subject to these Terms. Continued use of the website following updates constitutes acceptance of those changes.

Section 1 – Eligibility

By using this website or services, you confirm that you are legally capable of entering into binding agreements under the laws of your jurisdiction.

Section 2 – General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to use our services for any unlawful or unauthorized purpose and not to violate any applicable laws.

You must not attempt to interfere with the functionality, security, or performance of the website or services.

Section 3 – Accuracy and Completeness of Information

We strive to provide accurate and up-to-date information about our services, pricing, and availability. However, we do not guarantee that all information on the website is always complete, accurate, or current.

Use of any information provided on the website is at your own discretion and risk.

Section 4 – Services and Pricing

Descriptions of services and pricing may change at any time without prior notice.

Service availability may vary depending on scheduling, location, or operational capacity.

We do not guarantee that services will meet all expectations or be completely error-free, although we strive to provide high-quality professional service.

Section 5 – Account Information (if applicable)

If you create an account or submit booking information, you agree to provide accurate and current details.

You are responsible for maintaining the confidentiality of your account credentials and any activity occurring under your account.

You agree to notify us immediately of any unauthorized use.

Section 6 – Third-Party Tools and Links

Our website may include links to third-party tools or external websites. These services are provided "as is" without warranties.

Use of third-party tools or services is at your own risk and subject to their respective terms and policies.

Section 7 – User Content and Submissions

If you submit reviews, comments, photos, or feedback, you grant us a non-exclusive right to use, reproduce, and display that content for marketing, promotional, or informational purposes.

You are responsible for ensuring your submissions do not violate any laws or infringe on the rights of others.

We reserve the right to remove any inappropriate or unlawful content.

Section 8 – Personal Information

Submission of personal information through our website is governed by our Privacy Policy.

Section 9 – Prohibited Uses

You may not use the website or services:

for unlawful purposes

to violate laws or third-party rights

to distribute harmful software or malicious code

to harass, abuse, or harm others

to collect personal information of other users without consent

to interfere with website security or functionality

Section 10 – Disclaimer of Warranties

All services and website content are provided “as is” and “as available.”

We make no guarantees that the website will be uninterrupted, secure, or free of errors.

Section 11 – Limitation of Liability

To the maximum extent permitted by law, SOVRA Steam Cleaning & Mobile Detailing will not be liable for any damages arising from the use of the website or services.

This includes direct, indirect, incidental, or consequential damages.

Section 12 – Indemnification

You agree to indemnify and hold harmless SOVRA Steam Cleaning & Mobile Detailing, its employees, contractors, and affiliates from any claims resulting from your use of the website or services or your violation of these Terms.

Section 13 – Termination

These Terms remain effective until terminated by either party.

We may suspend or terminate access to the website or services at any time without prior notice.

Section 14 – Governing Law

These Terms are governed by the laws applicable within Canada or the United States depending on the jurisdiction of the services provided.

Section 15 – Entire Agreement

These Terms, along with the Privacy Policy and other policies posted on the website, constitute the entire agreement between you and the website operator.

Section 16 – Changes to Terms

We reserve the right to update these Terms at any time.

Updated versions will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.

Section 17 – Contact Information

Questions regarding these Terms may be submitted through the contact form on the website.

Website:
https://sovrasteam.com/

Section 18 – Intellectual Property Rights

All content on this website, including text, graphics, logos, icons, images, design elements, and software, is the property of SOVRA Steam Cleaning & Mobile Detailing or its licensors.

Such materials are protected by copyright and intellectual property laws.

You are granted a limited license to access and use the website for personal and non-commercial purposes only.

Unauthorized reproduction or use of any content is strictly prohibited.

Privacy Policy

1. General Provisions

SOVRA Steam Cleaning & Mobile Detailing is committed to protecting the privacy and personal data of website visitors and customers.

This Privacy Policy explains how we collect, use, and protect personal information provided through our website.

By using this website, you agree to the terms of this Privacy Policy.

2. Information Collection and Use

We may collect personal information such as:

name

email address

phone number

service request details

appointment information

This information may be collected when you:

submit a contact form

request a quote

book a cleaning or detailing service

communicate with us directly

Information collected is used to:

provide requested services

communicate with customers

improve service quality

manage bookings and appointments

send updates or promotional offers (with consent)

3. Data Protection

Personal data is stored securely and protected using reasonable technical and organizational measures.

We do not sell or rent personal information to third parties.

Information may only be shared:

when required by law

with trusted service providers assisting in operations

with your consent

4. User Rights and Access

Users have the right to:

request access to their personal information

request corrections or deletion of inaccurate data

withdraw consent for marketing communications

Requests can be submitted through the website contact form.

5. Changes to the Privacy Policy

This Privacy Policy may be updated periodically.

Any updates will be posted on this page.

Continued use of the website after updates constitutes acceptance of the revised policy.

Cookie Policy

1. General Information

This website uses cookies to improve functionality and user experience.

Cookies are small files stored on your device that help track website activity.

2. Types of Cookies Used

Essential Cookies
Required for basic website functionality.

Analytics Cookies
Used to analyze website traffic and user behavior.

Functionality Cookies
Remember user preferences and settings.

Advertising Cookies
Used to deliver relevant marketing and track campaign performance.

3. Managing Cookies

Users can control or delete cookies through browser settings.

Disabling cookies may affect some website functionality.

4. Third-Party Cookies

The website may use third-party services such as:

Google Analytics

advertising platforms

social media integrations

These services may set their own cookies governed by their privacy policies.

5. Changes to the Cookie Policy

This policy may be updated periodically.

Updates will be reflected on this page.

Complaints Policy

1. Purpose

This policy explains how complaints related to services, website content, or customer interactions are handled.

2. Submitting a Complaint

Complaints may be submitted via the website contact form.

Please include details such as:

description of the issue

relevant dates

supporting information if applicable

3. Handling Process

All complaints will be reviewed objectively and handled within a reasonable timeframe.

4. Resolution

We aim to resolve complaints fairly and transparently.

Updates on the status of complaints may be provided when necessary.

5. Confidentiality

All complaints are treated confidentially.

Personal data collected during the complaint process will only be used to resolve the issue.